Learn How to Read Incident Data for System Health

Ticket history is a diagnostic that never lies. Service level agreements (SLAs) measure activity; they don’t measure learning. This paper shows how to read SAP Application Management Services (AMS) tickets to assess system health, vendor quality, and genuine business value. 

You’ll get a practical 5‑step framework to eliminate repeaters, a clear picture of what “good” looks like (with targets, a chart, and a table), why the support model itself matters, and a prescriptive guide on “How to Get Started This Quarter.”